How Agentic AI Transforming the customer experience

Credit Check Automation: Revolutionizing the Approval Process

Dr. Jagreet Kaur Gill | 01 October 2024

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Key Insights

AI agents are transforming automated credit checks by enhancing efficiency, accuracy, and scalability. They utilize real-time data processing and diverse data sources for a comprehensive assessment of creditworthiness, surpassing traditional methods. With automated compliance and continuous learning from new data, these models quickly adapt to changing economic conditions. The integration of advanced technologies like machine learning and big data analytics improves risk management and elevates the customer experience.

Credit checks are an essential part of the financial industry, helping banks and lending institutions assess the creditworthiness of individuals and businesses before extending credit. Traditionally, this has been a manual and time-consuming process, prone to human error and bias.

With the increasing importance of artificial intelligence, mainly AI agents, the scenario in credit assessment is changing at warp speed. With faster, more accurate, and scalable solutions and a chance to have real-time data processing, faster and widely deployed automated credit checks through AI-driven methods are endorsed. 

This blog discusses the various aspects of the areas regarding how AI agents enhance the automated checking process on credit the comparison between the methods and the AI-based solution to the advantages of AI agents in real-world application operations. 

 

What is an Automated Credit Check? 

Automated credit checks leverage advanced AI algorithms and machine learning models to quickly and accurately assess the creditworthiness of borrowers. Unlike traditional methods that rely heavily on static data from credit bureaus, these automated systems gather information from various sources, including financial histories, transaction patterns, and alternative data such as utility payments and social media activity. By aggregating this diverse range of data, automated credit checks provide a comprehensive view of a borrower’s financial health. The AI analyzes this information to identify patterns that indicate creditworthiness, resulting in a risk score that reflects the borrower’s current situation more effectively. One of the key advantages is speed; borrowers can receive near-instant feedback on their credit applications, enhancing the customer experience. Additionally, automated credit checks improve accuracy by identifying qualified borrowers who might be overlooked by traditional assessments, while also reducing operational costs for lenders. By considering alternative data, these systems promote greater access to credit for individuals with limited credit histories, making automated credit checks a transformative approach in the lending landscape. 

 

Traditional vs. Agentic AI Credit Checks

 

Aspect 

Traditional Credit Check 

Agentic AI Automated Credit Check 

Evaluation Method 

Manual Evaluation: Credit officers or underwriters manually review credit history, income statements, and other documents. 

Holistic Data Review: AI agents process a broad range of data, including transactional data, social media, spending habits, and utility payments. 

Data Scope 

Limited Data: Relies on reports from major credit bureaus (Equifax, Experian, TransUnion), often missing details about non-traditional financial situations. 

Extensive Data: AI agents access far more data points, including alternative data like social media activity and utility records. 

Bias in Decision Making 

Human Bias: Subjective judgments based on factors like employment conditions may skew credit scoring, potentially leading to unfair results. 

Unbiased Decisions: AI agents make purely data-driven decisions, minimizing subjective bias and unconscious human judgment. 

Credit Scoring Model 

Static Scoring: Traditional models offer a one-time score based on a limited snapshot of financial history. 

Dynamic Scoring: AI agents provide real-time updates to credit scores, adjusting based on ongoing transactions, income changes, and spending habits. 

Adaptability 

Limited Adaptability: Credit scores remain relatively static until the next manual review or bureau update. 

Continuous Monitoring: AI agents adapt continuously to changes in financial behavior, providing a more accurate and updated credit profile. 

 

How Do AI Agents Function in Automated Credit Checks? 

AI agents automate various  steps involved in a credit check: 

  1. Information collection: The data is collected through various credit bureaus, transactions, social footprints in social media, and other sources, which helps an agent see credit worth in multiple sources. 

  2. Data cleansing: Agents preprocess raw data by removing irrelevant and inconsistent data so that only correct and complete data is utilized. 

  3. Feature Engineering: The AI agents proceed to identify the significant variables that directly have an influence on the credit score- transaction behavior, payment history, etc. It enhances the predictability of such credit models. 

  4. Risk Modeling: Through machine learning algorithms and historical data, AI agents arrive at a credit risk decision for an applicant based on past behavior and developing future trends. The same includes.

  5.  Credit Decisioning: Applying credit decision rules and thresholds. Lenders define a set of rules based on various criteria such as credit scores, debt-to-income ratios, payment histories, and other financial indicators.

    These rules serve as guidelines for determining the eligibility of applicants for credit products agents apply the established rules and thresholds in real time. When an application is flagged due to exceeding the predetermined threshold, it enters a secondary review process. This may involve human underwriters who assess the flagged applications more closely, 

  6. Continuous Learning: AI agents continuously learn from new data such as successful repayments, defaults, etc., and shape their credit scoring models dynamically so that there can be better decisions. 

 

Use Cases of AI Agents in Automated Credit Checks 

  1. Real-time Credit Limit Adjustment: AI agents track the real-time transactional activities of customers, and dynamically change their credit limits.

  2. Comprehensive Risk Profiling: AI agents can create detailed risk profiles by analyzing a customer’s entire financial history, including spending habits, income consistency, and debt levels.

  3. Premium Financing Approval: Insurance companies offer financing options to enable policyholders to pay for the premiums in installments. Based on income, payment history, and even claims data, AI agents can assess the creditworthiness of the policyholder to approve premium financing.

  4. Claims Data in Credit Scoring: In addition to premium financing, AI agents can scrutinize past claim records to determine the financial behavior of policyholders. Recurring claims could indicate high financial risk, which an AI agent might incorporate into credit scoring models while deciding on further services such as emergency financing or loans for large claims.

  5. Customer Creditworthiness for Buy Now, Pay Later (BNPL): In the retail sector, AI agents can assess customers' creditworthiness for Buy Now, Pay Later (BNPL) services by analyzing their purchase history, payment patterns, and external financial data. Retailers offering BNPL services can rely on AI agents to approve or deny such transactions in real time.

  6. Loyalty Program Integration: AI agents can integrate customer credit profiles with loyalty programs, offering credit rewards based on spending habits and purchase frequency. They can also dynamically adjust financing options based on a customer’s credit health. 


Akira AI: Enhancing Automated Credit Checks

  1. Advanced Data Analytics: The Akira AI platform processes large volumes of structured and unstructured data hence allowing for less conventional sources of data such as spending behavior, social media analytics, and actual transaction tracking.
  2. Real-Time Learning: The system continues to learn from fresh financial data, thus continuously making the credit models adaptive to new trends and risk factors. During a financial crisis scenario, the system adjusts the scoring models quickly to reflect more defaults or income instability.

  3. Automated Compliance: Akira AI automates compliance through real-time regulation checks in assessing its credit. The decisions are then made without violation of any local or international lending regulation with minimal oversight.

  4. Seamless Integration:  Inherent seamless integration into existing financial infrastructures allows Akira AI to be adopted seamlessly without requiring the overhaul of legacy systems. This, in turn, gives the visual inputs to provide better interpretive credit officers about the credit report and risk assessment and thus more informed decisions.

The Operational Benefits of AI Agents in Automated Credit Checks

Path To Precision Medicine-1

Fig 1: Operational Benefits Automated Credit Checks


  1. Scalability: AI agents can process a very high volume of credit applications concurrently. They are fitting for banks and fintechs that require the approval of loans and credit cards over high demand. 

  2. Cost Efficiency: The credit checking process of automation reduces the number of manual checking procedures that involve lower operational costs and liberating the employees to follow other challenging tasks such as fraud investigation or customer care. 

  3. Better Risk Management: AI agents can analyze disparate data sources-combining transactional behavior as well as other forms of alternative credit data to help lenders reduce the risk of lending to bad customers.

  4. Instant credit approvals: AI-powered systems provide real-time credit decisions that enhance the customer experience with instant loan or credit card approvals.  

  5. Dynamic Credit Monitoring: The AIs are continuously monitoring the borrowing activities; due to such real-time monitoring, the banks automatically change their credit limits and conditions in a bid to balance both risk management and customer satisfaction.

Technologies Transforming Automated Credit Checks with AI Agents 

  1. Machine Learning (ML): Drives continuous learning from historical data to improve risk assessments and predict creditworthiness by identifying financial behavior patterns.
  2. Intelligent Document Processing (IDP): OCR 2.0 Uses advanced AI to recognize text and context, enhancing document analysis in credit checks through automated processing.
  3. Natural Language Processing (NLP): Analyzes unstructured data such as customer communications and social media to provide deeper insights into factors affecting creditworthiness.
  4. Big Data Analytics: Processes large volumes of structured and unstructured data to ensure comprehensive credit evaluations, particularly for those with limited traditional credit history.
  5. Blockchain: Enhances transparency and security by storing credit transactions on a tamper-proof ledger, ensuring reliable and verifiable credit histories.
  6. Cloud Computing: Provides scalability and speed for AI agents, facilitating real-time credit decisions with secure data storage accessible across financial institutions.

The Future Outlook for AI in Automated Credit Checks 

  1. Hyper-Personalization: AI will enable banks to offer extremely hyper-personalized credit products based on highly deep insights into spending and savings behaviors.

  2. Predictive Analytics: The AI agents will fine-tune predictive models with lenders eventually better able to predict risks in credit even in volatile markets.

  3. Fair and Transparent AI: The future focus of development must therefore be on reducing biases within the AI-driven credit decisions, thereby allowing equal treatment by demographics.

  4. Collaborative Networks: Financial institutions may create shared AI systems that allow them to collaboratively improve credit risk assessments, enhancing accuracy and reducing fraud.

Conclusion

In conclusion, AI agents are revolutionizing the landscape of automated credit checks by offering unparalleled efficiency, accuracy, and scalability. Through intelligent data processing, real-time decision-making, and the ability to handle vast amounts of complex financial data, these agents streamline the credit evaluation process while minimizing human errors and biases. The adoption of AI-driven credit checks not only accelerates approvals but also enhances risk management, providing lenders with deeper insights into creditworthiness. As financial institutions increasingly embrace AI agents, the future of credit assessment promises to be more transparent, reliable, and inclusive, paving the way for improved customer experiences and more informed lending decisions. 

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